Unless you notify BLO Dryers Australia to the contrary by email or telephone within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by BLO Dryers Australia, the Products shall be deemed to have been accepted by you.

BLO will accept product returns if there is a manufacturing defect with your dryer, or it is ‘dead on arrival’. For these issues please contact us on hello@blocardryers.com.au  and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:

  • Your order or invoice number.
  • A detailed description of the problem or the reason for your request to the return the Product, including a photo to show any issues, if this may help.
  • You contact Name and Details

We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received and approved details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service

Your Product MUST be in its original packaging, in AS-NEW condition AND within reported above within 28 days of invoice.

Please note: some of our products are offered with free and/or subsidized shipping, please be aware that if you return one of these products, we may deduct the actual outbound shipping costs from your refund. 

If you are wanting to return the product for any other reason you will be responsible for the return and outbound shipping charges, again your product will be fully tested and inspected in the warehouse to confirm the condition is still ‘brand new’ and it contains all the original packaging and accessories. For non-defective items, a restocking fee, up to 20% of the original product price may also apply.

If you have purchased a BLO Dryer from another Retailer and not directly from this site, please contact the business you purchased from for their return policy.